Frequently Asked Questions
Straight Answers, No JargonBefore you start
Will the other family find out we are checking them?
No. We never contact the person or the family being checked, and we never say who asked for the enquiry or why. Our field team asks questions the way anyone in the area would, without naming you.
Is my enquiry kept private?
Yes. Only your case manager and the officers working on your case see your details. We do not discuss your case with anyone else, and we do not share your name with any third party.
What do I need to give you to start?
Whatever you already have. A name, a photograph, an address, or the biodata is usually enough to begin. If something important is missing we will tell you before we start, not after.
Is this legal?
Yes. We work from public records, official registers, court files and enquiry in the field. We do not tap phones, open private accounts, or obtain anything that would need the other person's consent.
Can a check be done on the bride's side as well?
Yes. We handle proposals from either side in exactly the same way, and the same checks apply.
How we work
How does the process work?
You tell us what you know and what worries you. We agree which checks are worth doing and confirm the scope with you. Our officers then work through records while the field team makes local enquiries. You get a written report at the end.
How long does a check take?
It depends on the check. Identity and documents take two to four working days. Education takes four to seven. Job and income take five to eight. Family and home visits take five to ten. Legal and financial searches take six to twelve. Conduct enquiries take seven to fourteen.
Can it be done faster?
Often, yes. Tell your case manager the date you need it by and we will say honestly whether it can be done in time.
Which places do you cover?
All states, with field agents in every major city. Enquiries in smaller towns and villages can take a few days longer because our team has to travel.
Can I ask for only one check instead of all of them?
Yes. Most families start with one or two. You can pick any single check from our services page, and add more later if something needs a closer look.
Do you take cases that are not about marriage?
No. We only take personal and matrimonial cases. It is the only work we do, which is why we know it well.
Your report
What does the report contain?
A written report in plain language, with whatever proof we were able to obtain attached to it. Each point is marked clearly as confirmed, not confirmed, or not found.
What if you cannot confirm something?
We write that down and say why. We never guess, and we never fill a gap with an assumption. A clear "we could not confirm this" is more useful to you than a soft answer.
Do you separate facts from what people say locally?
Yes, always. Anything we verified from a record or saw ourselves is kept separate from what neighbours or acquaintances told us. You will know which is which.
Can I use the report in court?
The report is prepared to help your family make a decision. It contains public records and our own findings, but if you intend to use it in a legal matter, please show it to your lawyer first.
Who else can see my report?
Only you, and anyone you ask us to share it with. We do not send it to any other party.
Still have a question?
Ask it directly. There is no charge for a conversation, and you are under no obligation to go ahead afterwards.
