Refund Policy
Last Updated: August 15, 2026
1. Cancellation Window
Clients may request a full refund within 12 hours of payment, provided our background screening team has not already initiated the database search or registry lookup requests.
2. Active Investigations
Once active field investigations or database inquiries have commenced, we cannot offer full refunds due to the direct allocation of resources, registry fee costs, and investigator hours.
3. Partial Report Delivery
If a specific portion of a chosen package (e.g., verifying an international degree) cannot be completed due to non-cooperation of the registry institution, a partial refund representing the cost of that component will be credited back.
